This role reports to the System Engineering team and will be responsible for customer hardware support. It is a high impact role that requires involvement in customer engagement and operations, identifying customer requirement, board evaluation, MemryX MXM ASIC and module integration, customer documentation, issue tracking and resolution, and establishing strong customer partnerships.
• Drive customer issue resolution over supported product features with internal laboratory and in the field test/debug, working closely with ASIC/FW/SE teams.
• Provide customer support for design-in activities with MemryX ASIC and modules.
• Perform customer board review services including schematic, layout, signal integrity, power and thermal solution.
• Generate collateral and documentation such as checklists and best practices.
• Debug customer failures, RMA, problems, including on-site support as needed.
• Host training on products for customers and sales teams.
• Ensures quality customer issue resolution with Service Level Agreement
• Build close relationship with clients and publish regular progress report.
• BS/MS in EE/ECE with 5+ years of experience in Embedded Systems, Customer Engineering
• Hands-on experience on customer support with ASIC/Module and various host platforms
• Strong written and verbal communication skills and track record in driving solutions
• Self-driven, organized with strong technical skills.
• Hands-on experience with M.2, PCIe based ASIC support
• Embedded, PC and startup experience
出差外派
不需出差
上班時段
日班
遠端工作
現場
上班地點
台灣新竹縣竹北市復興一街251號
休假制度
符合勞基法
可到職日
依面談為主
招募人數
1人
股票與獎金
無
工作經歷
5-10年
學歷要求
大學或同等學歷以上
語言要求
薪資待遇補充說明
固定或變動薪資因個人資歷或績效而異
MemryX Inc is a USA-based startup company specializing in AI accelerator design, with office in Taipei內湖 . MemryX is backed by prominent investors and industry leaders, and offers a great career opportunity for both young and experienced engineers, with competitive compensation and benefits. We wel......
工作內容 1. 負責臨床試驗相關業務含試驗評估、規劃、設計、執行、資料整理與委外管理 2. 熟悉臨床試驗計畫書內容以確保試驗相關流程執行順暢 3. 主導臨床試驗專案、計劃與資料管理歸檔 4. 協助撰寫臨床試驗計畫書 5. 準備臨床試驗申請之相關文件 6. 協調、聯繫臨床試驗法規單位、臨床試驗團隊、CRO以及問題解決 7. 監測臨床試驗之進行與進度追蹤 8. 管理臨床試驗專案費用與時程 9. 其他交辦事項...
1.設計、開發並維護全球資料中心的關鍵基礎服務。 2.與產品經理及資深架構師合作,優化並落實功能需求。 3.提升雲端服務的擴展性及穩定性。 4.撰寫乾淨且可維護的代碼,並符合公司標準。 5.參與代碼審查,確保代碼質量並與團隊分享知識。...